WebCam USB External Type Windows Hello Facial Recognition IR Camera 1080P HD Video Calling Camera Compatible with Windows 10 Description: Windows Hello: Discover facial recognition on Windows 10 1.Windows Hello logs you into your Windows devices 3x faster than a password. Use your camera to recognize your face. Windows Hello recognizes you instantly. You can always keep your PIN as a backup. 2.Enabling Windows Hello turns on sign-in with your face. Login faster and more securely to your laptop. NOTE: First, update OS to Windows 10 Fall Creators update or later. How to Setup Windows Hello 1.Open Windows Setting->Select "Accounts" 2.Select "Sign-in Options" 3.Set Password and PIN before Windows Hello. 4. Set Windows Hello, Select "Face Recognition". 5.Start Enroll. SPECS & DETAILS System Requirements Windows 10 Fall Creators update or later Technical Specifications * USB2.0 plug-and-play USB connectivity * Infrared sensor technology for Windows Hello * 1080P Full HD video calling (up to 1920*1080 pixels @30 fps) * 720P HD video calling (up to 1280*720pixels @30 fps) Features - Full HD 1080P webcam - Facial Recognition IR camera - Easy to install - Compatible with Windows 10 - Designed for Windows Hello - Smallest external Windows Hello infrared facial recognition login camera, only 7.6cm x 1.5cm, short and light - Password-free login to Windows 10 for safe and fast - Compatible with FIDO security protocol, Microsoft certification passed NOTE:You may encounter the following problems during installation 1. Please connect the USB interface to the motherboard (please do not connect to a Hub), and then restart the computer. 2.Please check if there is "Biometric Device----- Windows Hello Face Software Device" in the Device Manager Right-click "Start" --> "Device Manager" If you don't have this device, your system may be a lite version. Solution: C:WindowsSystem32WinBioPlugInsFaceDriverHelloFace.inf Please find the directory, right-click "HelloFace.inf", click "Install". The device will be added and windows hello is worked. If there is no FaceDriver folder, please contact us and send your email 3. Please check if the account name is Administrator? If the account name is Administrator, this is a disabled account. All Microsoft operating system default administrator accounts are Administrator accounts. To avoid permission conflicts, Microsoft's operating system has disabled the Administrator's ability to use Windows Hello. Solution: Please create a new account and you can use Windows Hello in the new account. 4. The memory space of the TPM chip is insufficient. When the computer has a TPM chip, Windows Hello will store the face data into the TPM chip. When the space is insufficient, the system will disable Windows Hello. Solution: Turn off TPM or clear TPM.